Customer Support
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Frequently asked questions
Our online store is 100% encrypted, making your information inaccessible to others. Payments are handled by Stripe and Paypal, trusted partners in online transactions.
Our servers are hosted in Paris, France, and use green electricity.
We process your order within 24 to 48 working hours, depending on availability. Your order is usually dispatched within 72 hours. Our packages generally arrive within 8 working days, but the maximum delivery time is 15 working days.
When your order is shipped, you’ll receive an e-mail with a tracking link to follow your product(s)!
Yes, but only within 1 hour of purchase.
Please contact us at [email protected] and we will explain the return procedure. You are only responsible for shipping costs.
Our aim is to ensure that you are completely satisfied with your product.
If you order from within the European Union, you can return your product within 14 days of receipt and receive a refund within 1 month of receipt.